Table of contents
What is cooldown?
How to set up cooldown on a resource
FAQs
What is cooldown?
Cooldown is added after a booking ends. No new bookings can be made on the resource during the cooldown.
If a resource has a cooldown, it is automatically blocked for that extra time after a booking ends.
The resource is treated as unavailable for the whole booking plus the cooldown.
Customers can't see the cooldown.
Want to know more about how resources work? Read more here
Set up cooldown on a resource
As an admin, go to Products (in the left-hand menu) > Resources.
Click the pencil icon on the far right of the resource you want to add a cooldown to.
In the Cooldown field, enter how long the resource should be blocked after each booking.
Save your changes.
Examples of use
Charging an electric bike
Charging an electric bike
A bike is booked for 2 hours but needs 60 minutes of charging afterwards before the next customer can use it fully charged. Set the downtime to 60 minutes.
Sauna cleaning:
Sauna cleaning:
The sauna is booked for 1 hour and requires 30 minutes of cleaning afterwards. Add 30 minutes of downtime.
Rest for dogs
Rest for dogs
After each husky tour, the dogs need time to recover. For example, add 3 hours of downtime between bookings.
FAQ'S
Is the cooldown shown on the customer's booking?
Is the cooldown shown on the customer's booking?
No. Customers can't see the cooldown, and it doesn't appear in their booking.
In the availability view, the times after a booking will show as limited or unavailable, because the resource is still busy during the cooldown
Can new bookings be made during the cooldown?
Can new bookings be made during the cooldown?
No. The resource is blocked during the cooldown, so no new bookings can be made on it.
Where can I see the cooldown in the system?
Where can I see the cooldown in the system?
Go to Products > Resources > Resource categories. Each resource is shown there on a timeline.
Green bar – the resource is available.
Red box – the resource is booked.
Striped area at the end of the red box – the cooldown. The resource is still busy during this time and can't be booked.
What happens to existing bookings if I change or add a cooldown?
What happens to existing bookings if I change or add a cooldown?
The new cooldown applies straight away to every booking on the resource, both existing and future ones. Existing bookings get the new cooldown added after them, which changes which times can be booked after those bookings.