Table of contents
How the setting works
Enable the setting
Questions & Answers
How the setting works
When Allow booking after start time is enabled, customers can book a start time that has already begun, as long as the activity hasn’t finished. Customers can only book after the start time for activities taking place on the same day.
The setting is suitable when the product is available from a certain time, but the customer doesn’t need to arrive exactly at the start time. In other words, when the start time isn’t particularly important.
By allowing bookings after the start time, you can increase occupancy on your products and offer more flexibility for both you and your customers.
Example 1: Full-day mountain bike hire
Example 1: Full-day mountain bike hire
The hire starts at 09:00.
A customer wants to collect the bike at 11:00 on the same day.
With the setting enabled, the customer can still book the full-day hire.
Example 2: Check-in at accommodation
Example 2: Check-in at accommodation
Check-in is available from 15:00.
A customer books at 18:00 on the same day.
With the setting enabled, the customer can book even though the check-in time has passed.
Enable the setting
To enable the setting, follow these steps:
As an admin, go to Products & experiences.
Click the product you want to change.
Go to the Availability tab (horizontal menu) and scroll down to the Booking rules section.
Enable Allow booking after start time.
Save your changes in the top right-hand corner.
The setting doesn't allow customers to book times that have already finished. For example, a customer can't book at 12:30 for a two-hour tour that started at 10:00. Customers can only book after the start time for activities taking place on the same day.
When Allow booking after start time is enabled, the booking time margin rule doesn't apply. The time margin controls how close to the start time a customer can book at the latest, so it isn't needed when booking after the start time is allowed.
FAQs
Can customers book a time that has already finished?
Can customers book a time that has already finished?
No. Customers can only book a start time that has begun but not yet finished.
Can customers book an activity that started yesterday?
Can customers book an activity that started yesterday?
No. Booking after the start time only works for activities on the same day.
Why isn’t my booking time margin working?
Why isn’t my booking time margin working?
If Allow booking after start time is enabled, the Booking time margin doesn’t apply. If you want to use the time margin, you as an admin need to turn off Allow booking after start time under Booking rules for that product.
When should I use the setting?
When should I use the setting?
When the customer doesn’t need to arrive exactly at the start time, for example for full-day hire or check-in at accommodation.