Where can you find the AI-assistant?
You can find the AI-assistant by clicking on your user profile in the bottom-right corner of the screen. The AI-assistant is available whenever you are logged in and can be used at any time.
The AI-assistant is connected to the facility you are currently logged into and can answer questions related thereto.
What can the AI-assistant help with?
The AI-assistant is designed to help you with questions related to the operation and configuration of your facility. Here are some examples of what the AI-assistant can help you with:
Bookings & Customers: The AI-assistant can retrieve details about specific bookings, search for customers, and explain what has happened in a booking’s history (e.g., when a payment was made, why a customer is unable to complete a payment, or who changed a booking time).
Availability: If a customer reports that they are unable to make a booking, or if you are wondering why a time slot is not visible, the AI-assistant can analyse product settings, resources, opening hours and booking restrictions to identify the issue.
Products & Resources: The AI-assistant can explain how your products are configured, which resources they share and how capacity settings are set up.
Automated Messages: The AI-assistant can verify whether a booking confirmation has been sent to a customer and, if not, help determine why it was not delivered.
Gift Cards & Discount Codes: The AI-assistant can check balances, expiration dates and usage restrictions for gift cards and vouchers.
Statistics: The AI-assistant can help you retrieve sales figures and booking statistics for specific time periods or products.
Integrations: The AI-assistant can answer questions about how integrations, such as Fortnox, work.
Help & Guides: The AI-assistant can search our Help Center to provide instructions on how to use different system features and guide you step by step through various settings and configurations.
Example Use Cases
How do I add a new user to the system?
How does the Waitlist feature work?
A customer would like to cancel their activity. The booking number is 1234567. How should I proceed?
My product "Single Kayak" cannot be booked. What is the issue?
What is the difference between maximum capacity and start-time capacity?
What did my sales look like in 2025?
I would like to create a loyalty card that can be used for my Open Sauna product. What is the best way to set this up?
Below is an example of a response from the AI-assistant:
Tips and Tricks
Be as specific as possible. The more information you provide, the better the AI-assistant can help you.
Include the booking number when asking about a specific booking.
If you are not satisfied with the answer or need a more detailed explanation, ask follow-up questions or contact the support team.
If you want to return to previous conversations, click the clock icon at the top of the chat window:
What can the AI-assistant not help with?
Manage actual changes within your system.
Bug reports or requests for new features, which need to be handled by our support team.
Please note that the AI-assistant is still under development. While it generally provides accurate answers, there may occasionally be inaccuracies or incomplete information. If you receive a response that does not seem correct, you are always welcome to contact our support team. We are happy to help and use your feedback to make the AI-assistant even better.
Leave Feedback on the AI-assistant
After asking a question to the AI-assistant, you can leave feedback on the response. Use the thumbs up or thumbs down and feel free to add a short comment about what was good or what could be improved.
Your feedback helps us improve and make the AI-assistant even better.
