Table of Contents
If you want customers to be able to change their bookings themselves, read the article on how to add a rebooking guarantee here.
Go to the booking
As an admin, you can find the booking by going to History in the left-hand menu and searching for the customer. You can also go to Manifest and click the magnifying glass to search for the customer there.
Note: You will not be able to save a booking if you make a change that the system does not allow, such as a change that conflicts with the settings for opening hours, product capacity, or similar.
Change day and/or time
Go to the Booked products section at the bottom of the page. Click on the time the customer has booked (the grey box).
A pop-up window will open. Change the date and/or start time to the desired time.
Click Save.
Change booking length
Go to the Booked products section at the bottom of the page. Click on the time the customer has booked (the grey box).
Click Set manually and change the start and/or end time in the window that opens.
Note: You can only change to the booking durations available for the product. A product with start times within the opening hours cannot be booked outside those hours unless “Allow return after closing” is enabled. If you want to be able to change the booking to any time and duration, the product must have “Allow any booking duration as administrator” enabled under Product settings > Availability.
Note: If it is not possible to change the booking time for all products that were previously booked for the same time, you can add them to the booking again at a new time. Read more under the next heading, “Add more products.”
3. If the price depends on the booking duration, update the price for the new booking time by clicking the three dots next to the price and then selecting “Calculate and reset standard price.” If the products in the booking have a different price for the new booking duration, the price will be updated accordingly.
If you want to change the price on something else in the booking, read this article.
Add another product at the same time
Click the three dots in the top-right corner of the Booked products section.
Select “Add products (same time).” A pop-up window will open showing the availability of your products and which products you can add at this time.
Adjust the quantity based on the customer’s preferences and click “Add to booking.”
If you only want to add more participants to an existing product in the booking, you can increase the number of participants under Booked products, if there is availability.
Add products to a new time
Click the three dots in the top-right corner of the Booked products section.
Select “Add products at a new time.”
Select the product you want to add, then go through the steps to select the quantity, booking duration, and date.
Click “Save & close” to save the changes or click “Next step” if you want to adjust the payment directly.
Add rebooking guarantee
Activate the rebooking guarantee by clicking the on/off toggle “Activate rebooking guarantee” under Booked products.
The rebooking guarantee will now be added for the products where it is enabled in the product settings.
When making changes, if the price no longer matches what the customer has paid, you will need to either issue a refund or request an additional payment. Read more about how to do this here.
OBS: When you update the information in a booking, the booking confirmation is not automatically updated for the customer. You therefore need to manually send the customer a new booking confirmation. Click Receipt under the Payment section and then select “Send receipt.”
Error messages
If you get an error message when trying to make a change, click here to read more.
If you get an error message when trying to make a change, click here to read more.
If this system message shows up when you've made changes in a booking, there aren't sufficient products available during the chosen booking length or date.
If a product's quantity is marked in red with -1 as the quantity in a booking when you open it without having made any changes to the booking, it is because some settings have been changed after the customer made the booking, which renders the booking invalid. Examples of what may have changed:
The facility's opening hours.
The product capacity.
The quantity of products that are available for renting at the same time.
The setting for minimum or maximum quantity of a product available to book in one booking.
The booking is going on after closing and the option "Allow return after closing time" is inactive for the product.
The length of a booking does not match the booking length set for the product, if you set specific booking lengths for your product. This also applies for products that are available on scheduled dates and start times.
The start time for the booking does not match the start times that are set for the product, applies for products available on scheduled dates and times.
This system message can appear if you have chosen an ednd ate that is before the start time.
FAQs
I’ve added a rebooking guarantee to the booking and sent the customer a new receipt. Why can’t the customer change their booking?
I’ve added a rebooking guarantee to the booking and sent the customer a new receipt. Why can’t the customer change their booking?
Common reasons why the customer cannot change their booking:
The rebooking time limit has expired.
The product is not activated as “rebookable.” All products included in the booking need to have the rebooking guarantee activated.
The booking has not been paid.
Read more about the rebooking guarantee here.