Table of contents
Activate languages for customers
Choose language on the booking button
Change language on a booking as an admin
Change language for BookSpot users
Questions & answers
Activate Language for Customers
In BookSpot, you can choose which languages your customers can use during the booking experience. The active languages control both the booking and the messages sent to the customer.
You, as admin, can activate the languages you want to offer in the booking experience under Settings > Languages.
When a new language is activated, a translation field will appear on all areas of the system where free text can be entered, such as product information, booking durations, price categories, terms and messages.
Need help with translations? With our built-in translation feature, you can easily translate free-text content directly within the system. Learn more about how it works here.
🌍 By offering the booking experience in multiple languages, you can reach a broader audience and save time on administration.
Choose language on the booking button
Your customers can easily change the language of the booking experience by clicking on the flag at the top right of the widget.
Automatic language recognition
In the Widget Settings, you can activate Automatic Language recognition, which makes the widget automatically adjust the language based on the website’s language. Note that the HTML tag "lang" must be present on your website for this to work.
If this setting is deactivated, a drop-down list will appear, allowing you to manually set the default language for the booking button.
To activate automatic language detection, or deactivate it to choose a default language manually, go to Settings (in the left menu) > Widgets. Read more here.
Change language in a booking as an admin
When you create an admin booking
If you create a booking as an admin and want to change the language, for example to send the booking confirmation to the customer in English, you can do this directly when creating the booking.
Click the gear icon (Settings) in the step where you enter the customer’s contact details and select the desired language.
On an existing booking
You can also change the language directly within the booking. Here’s how:
As an admin, open the booking, e.g. via History or Booking manifest.
Under the Payment section, click Receipt language and select the language you want to use.
Change language for BookSpot users
If you want to change the language of the booking system for your profile, you can do so. When you change the language in the booking system, it only changes the language for your profile, not for the BookSpot facility your account is connected to.
Read how to change the language here.
FAQs
The booking confirmation was sent automatically before I had time to change the language. Why?
The booking confirmation was sent automatically before I had time to change the language. Why?
If you don’t want the booking confirmation to be sent automatically when you as an admin create a booking, you can deactivate this setting under Settings (in the left hand menu) > Automatic messages > Booking confirmation. Under Triggers, uncheck “Triggered for bookings created by admin”. You can then set the language, price and more before you send the booking confirmation to the customer. It can also be a good idea to change the language already when you create the booking, so that it’s right from the start.