Table of Contents
Find the booking
Go to the booking.
Make either a refund or an additional payment, following the instructions below.
Are you having trouble finding the booking? Read more about how to find a booking here.
Additional Payments
Additional payments might have to be made if the costumer, for example, already paid their booking, but would like to add more products or a rebooking guarantee.
Bookings that are partially paid are marked with the system message "The booking is partially paid".
Click the “New payment” button under the Payment section in the booking.
A pop-up window will open. Enter the amount to be registered as a payment.
Select the payment method (manual payment, payment link, or voucher code), and then click “Register payment,” “Send payment link,” or “Enter voucher code,” depending on the payment method.
The payment is now registered as a new row below the heading Payment history.
Refunds
You may need to issue a refund if the customer makes a change to their booking that reduces the total price.
Click the yellow refund button next to the payment you want to refund, under the Payment section in the booking.
A pop-up window will open where you can enter the amount to be refunded and confirm the refund.
Important! Refund are made the same way the payment was.
If the costumer paid online, the refund is made by the provider. It can take up to 3 days for the customer to have their money on their account.
If the costumer paid by Swish, card, cash or invoice (manual payment), a manual refund has to be made after you registered it in the system. Observe that BookSpot does not offer refunds. A refund in the system only register the refund to make it easier to keep track of payments and refunds of bookings.
Are you having trouble with payments in the system? Contact us at support@bookspot.io and we’ll be happy to help! 📨
Q&As
I can’t issue a refund and get the error message “Insufficient balance to issue a refund.” What should I do?
I can’t issue a refund and get the error message “Insufficient balance to issue a refund.” What should I do?
If you receive the message “Insufficient balance” when issuing a refund, it means there are not enough funds in your Adyen account to process the transaction. You can resolve this in two ways:
Wait for new customer payments to come in so that your balance is sufficient to process the refund.
Top up your Adyen balance. Read more about how to do this here.
To avoid similar issues in the future, you can set a minimum account balance in your Adyen account under Settings > Payment > Adyen > Minimum account balance. This ensures that there are always funds available for refunds.