Learn how to make refund and how to make a new payments to a booking.
Open the booking by clicking on the customer name. If you have trouble finding the booking, read mora about how to find a booking.
Make a refund or additional payment according to the instructions below.
Additional Payments
Additional payments might have to be made if the costumer, for example, already paid their booking, but would like to add more products or a rebooking guarantee.
Bookings that are partially paid are marked with the system message "The booking is partially paid".
Click the button "New payment" under the section Payment.
A pop-up window will open. Enter the amount to register for the payment, and any coupon code.
Choose payment option and click on "Register payment", "Send payment link" or "Register coupon code" depending on payment option.
The payment is now registered as a new row below the heading Payment history.
Refunds
You can make a refund if your costumer has made changes in the booking causing the total price to become less. A refund is made within the booking by clicking on the yellow refund button next to the payment you want to refund.
Important! Refund are made the same way the payment was.
If the costumer paid online, the refund is made by the provider. It can take up to 3 days for the customer to have their money on their account.
If the costumer paid by Swish, card, cash or invoice, a manual refund has to be made after you registered it in the system. Observe that BookSpot does not offer refunds. A refund in the system only register the refund to make it easier to keep track of payments and refunds of bookings.