In BookSpot, you can decide how much of the product price needs to be paid for a booking to be created, also known as a prepayment. This can be useful if, for example, you offer more expensive experiences or if customers often book well in advance and hesitate to pay the full amount at the time of booking.
Examples:
If customers are required to pay the full price at the time of booking (which we generally recommend), set the prepayment to 100%.
If customers do not need to pay anything when they create the booking (skip the payment step entirely), set the prepayment to 0%.
How to enable advance payment
By default, the prepayment for the products is set to 100%. If you want to adjust this, go to Products & Experiences as an admin > [Select product] > Prices > Advance payment.
Prepayment: Here you set how much you want the customer to pay at the time of booking.
Full payment within: Here you specify how long before the booking starts the customer must pay the full amount.
Automatic payment link: Enable this if you want an automatic payment link to be sent to the customer for the remaining amount when the “full payment” deadline is reached, for example 7 days before the booking starts.
The amounts in automatic payment links are based on the booking details at the time the payment link is sent. Any changes made to the booking before the payment link is sent will automatically update the amount in the payment link.
If the booking is changed after the payment link has been sent, you need to send a new payment link manually so that the amount matches the updated booking.
Note: If the automatic payment link is not paid, the booking will remain in the system but be marked as unpaid or partially paid. It is your responsibility as the operator to ensure that bookings are paid on time.