When a customer makes a booking through the booking system on your website, a booking confirmation is sent automatically by email. If you create a booking for a customer as an admin or make any changes to an existing booking, no new confirmation is sent automatically. In these cases, you need to manually send a new receipt and booking confirmation.
This is how to:
Open the booking.
Click "Receipt" under the "Payment" section.
Select "Send by email".
Done!
Psst! Do you want to send a copy of the email the customer recieved to your own email? Read more about how to do it here
FAQs
Vad är skillnaden mellan "skicka som e-post" och "skicka som e-post & PDF"?
Vad är skillnaden mellan "skicka som e-post" och "skicka som e-post & PDF"?
Send as email: The customer receives an email with both the receipt and booking confirmation directly in the body of the email.
Send as email & PDF: The customer receives the same email as above, but the system also attaches a PDF file. The PDF contains a formal receipt with a detailed breakdown, making it easy for the customer to save, print, or use for their accounting records.
Where can I check if my message has been sent?
Where can I check if my message has been sent?
Click on Message History under the Payment section within the booking. There, you can view both sent messages and upcoming messages.
Are both the receipt and booking confirmation sent when I click "Send receipt by email"?
Are both the receipt and booking confirmation sent when I click "Send receipt by email"?
Yes, the email includes the receipt, the general booking confirmation, and any product-specific booking confirmations.