Table of Contents
Create a general booking confirmation for the facility
As an admin, go to Settings (in the left-hand menu) > Automatic messages > Booking confirmation and then click "Edit".
Content:
Settings: Here, you can choose which information should be included in the booking confirmation, such as additional booking information.Message: Write the body text of the booking confirmation about the facility. You can use different variables to personalise the message, for example by including the customer's name, phone number, and email address.
Trigger: Here, you can choose whether the booking confirmation should also be sent automatically for bookings created by an admin or agent. The fields "applies to all products" and "triggered for bookings created by customers" are mandatory.
Recipients & Settings: Here, you can choose to also send the booking confirmation to a staff member and activate if you want the confirmation to be sent as an SMS (SMS charges applies). Customer and email are mandatory.
Preview the message to make sure it looks the way you intended. Then click Save.
The facility's booking confirmation is shown at the top of the email the customer receives, followed by any booking confirmations for the booked products.
The general booking confirmation is sent to all customers regardless of which product they booked. The confirmation also includes the receipt, details of any payments the customer has/has not made, and the total amount of the booking.
Create a booking confirmation for the products
You can find the settings for booking confirmations for a specific product via Products (in the left-hand menu) > Product & experiences > [Selected product] > Information and the Booking confirmation section.
Write the body text of the booking confirmation for the product.
The booking confirmation may also include a link to YouTube, containing for example instructions of what to think about when you go out paddling for the first time. Enter the video's ID, the one after "/watch?v=" in the URL.
Click "Save" in the top right corner.
Example
Example
The customer has booked a One-man kayak, two-man kayak as well as a drybag at a facility. All products have booking confirmations, and the one-man kayak also has an associated Youtube video with the id N_pjgFOJn3o. The booking confirmation the customer receives looks like this:
Informative booking confirmations prepares your customers for their visit! 🙌
Q&A´s
Can the facility's general booking confirmation be disabled?
Can the facility's general booking confirmation be disabled?
The facility’s general booking confirmation cannot be disabled, as customers must always receive a receipt after completing a booking.
I only want to use the product-specific booking confirmations and not the general booking confirmation. How can I do this?
I only want to use the product-specific booking confirmations and not the general booking confirmation. How can I do this?
Since the general booking confirmation cannot be disabled, you can instead choose to keep it short or leave it completely blank. This way, the customer will always receive information about their booked products, followed by the product-specific booking confirmations containing the information relevant to each product.
Can I add the customer's email address to the booking confirmation?
Can I add the customer's email address to the booking confirmation?
Yes, you can add variables to the booking confirmation message such as the customer's email address, phone number, address, and more.