Table of Contents
Create a general booking confirmation for the facility
As an admin, go to Settings > Messages > Booking confirmations.
Write the body text of the booking confirmation for the facility.
Click "Save".
The facility's booking confirmation is shown at the top of the email the customer receives, followed by any booking confirmations for the booked products.
The general booking confirmation is sent to all customers regardless of which product they booked. The confirmation also includes the receipt, details of any payments the customer has/has not made, and the total amount of the booking.
Create a booking confirmation for the products
You can find the settings for booking confirmations for a specific product via Products (in the left-hand menu) > Product & experiences > [Selected product] > Information and the Booking confirmation section.
Write the body text of the booking confirmation for the product.
The booking confirmation may also include a link to YouTube, containing for example instructions of what to think about when you go out paddling for the first time. Enter the video's ID, the one after "/watch?v=" in the URL.
Click "Save" in the top right corner.
Example
Example
The customer has booked a One-man kayak, two-man kayak as well as a drybag at a facility. All products have booking confirmations, and the one-man kayak also has an associated Youtube video with the id N_pjgFOJn3o. The booking confirmation the customer receives looks like this:
Informative booking confirmations prepares your customers for their visit! 🙌
Q&A´s
Can the facility's general booking confirmation be disabled?
Can the facility's general booking confirmation be disabled?
The facility’s general booking confirmation cannot be disabled, as customers must always receive a receipt after completing a booking.
I only want to use the product-specific booking confirmations and not the general booking confirmation. How can I do this?
I only want to use the product-specific booking confirmations and not the general booking confirmation. How can I do this?
Since the general booking confirmation cannot be disabled, you can instead choose to keep it short or leave it completely blank. This way, the customer will always receive information about their booked products, followed by the product-specific booking confirmations containing the information relevant to each product.