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Mass Messaging via the Manifest

Send emails and SMS messages to multiple customers at once, filtered by date, start time and/or product. A useful feature for communicating updates, important information or activity cancellations.

Written by Anton Lindell

Send a Mass Message

To send a message to multiple customers at the same time:

  1. Go to Manifest in the left-hand menu and click the Send Message icon (envelope) in the top-right corner.
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  2. Click Add Recipients in the pop-up window and filter by date, start time and/or product to display the bookings you want to include in the message.
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  3. Select the customers you want to send the message to. You can choose all customers or select specific recipients.

    After selecting bookings, you can apply new date, start time, and/or product filters to add more bookings to the recipient list. Remember to click Save once you have finished making your selections.

  4. If you would like to send a copy of the message internally, click Add User and select the user who should receive it.

  5. Write your message. Use templates from Automatic Messages or compose a message directly in the text box. You can use variables to personalize the message for each customer and attach files if needed.

  6. Choose whether to send the message by email, SMS, or both. Please note that SMS messages incur an additional charge.

  7. Preview your message if needed. When you're ready, you can either send it immediately or schedule it to be sent at a later time.

Want to create or edit the templates used for mass messages? Read more here.

Questions & Answers

Can I schedule a mass message for a later time?

Yes. In the final step, you can choose whether to send the message immediately or schedule it to be sent at a later date and time.

Is there a cost for sending SMS messages?

Yes. An additional fee applies to all SMS messages sent.

Can I send the same message to bookings from different dates and products?

Yes. After selecting bookings, you can change the filters to different dates, start times and/or products and select additional bookings. Don't forget to click Save.

Can I send an internal copy of the message?

Yes. Click Add User and select the users who should receive a copy of the message.

Can I use a template?

Yes. You can select a template from Automatic Messages when creating your message, or write a custom message from scratch.

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