What does it mean when a booking is marked as "Reserved" in the system?

When the status of a booking is marked as "Reserved", which means that the customer has begun a booking, but has not completed the booking. The bookings is reserved for 30 minutes from when the customer adds products to the booking.

If the time runs out wihtout a payment that has gone through, it will disappear from the system. If the payment is made, the reservation becomes a complete booking.

You can change the order reservation time - read how to do it here.

Does your customer contact you due to payment issues? Read our check-list when problems occurs with payments.