Table of Contents
Connect to Adyen
Before activating Adyen, go to Settings > Account. Double-check that all company details are correct (company name, address, domain, company registration number, and VAT registration number).
The person connecting to Adyen must be an authorized decision-maker within the company.
Step-by-step instructions
1) Once you’ve double-checked the company details, click Settings (in the left hand menu) > Payments > Adyen (gear icon) > Connect to Adyen.
2) Review the company details carefully and make edits if needed.
Are you a sole trader, or are you not VAT liable/do not have a VAT registration number? Click the arrow and follow the steps.
Are you a sole trader, or are you not VAT liable/do not have a VAT registration number? Click the arrow and follow the steps.
1) Click “Connect to Adyen” (without entering the VAT registration number).
2) Then click “Connect to Adyen and enter all details manually.”
3) Once you are in the Adyen application, you can change the company type.
You need to do this in two places, under:
Settings > Your business setup.
There you can choose between the following options:
2. Then, select the company type under Business details > Company structure, where you have the following options:
Once this is done, you continue with the application.
3) Save and click “Connect to Adyen.”
4 ) In the Adyen application, go through all the steps and enter the required information under Company information, Decision-makers, and Payout information.
For Payout information, it is important to submit the correct format of the bank statement for it to be approved.
Below is an example of an approved document where the account number, bank logo, and other relevant information are clearly visible in the screenshot/image.
Note: When filling out the information, be very careful that everything is correct. Otherwise, the process will take longer. To check whether your documents meet Adyen’s requirements, please visit their website here.
5) Then you need to accept Adyen's agreement.
6) Once everything is marked as verified, the application is approved and completed!
Note: The onboarding link is time-limited. If the link expires, reload BookSpot and open “Connect to Adyen” again.
7) Finally, go back to BookSpot > Settings (in the left hand menu)> Payments > Adyen and activate the Adyen payment solution. If you have previously used another payment solution, deactivate it.
🎉 Now you can start accepting payments with Adyen! 🎉
By default, card payments and Swish/Vipps/MobilePay are enabled in Adyen. You can manually activate other payment methods once Adyen is connected. Learn more about payment methods and fees here.
FAQs
How do I switch to Adyen mid-season?
How do I switch to Adyen mid-season?
Switching to Adyen mid-season is absolutely fine. To make the transition as smooth as possible, just make sure to activate Adyen at the same time as you deactivate your current online payment provider.
This way, you’ll get a “clean cut” in your payment flow, and for the month you make the switch, you can use payout reports from both your previous provider and the one available in BookSpot (for Adyen).
How do I retrieve reports from Adyen?
How do I retrieve reports from Adyen?
You can read more about Adyen’s reports here.
What happens to refunds and payment links if I deactivate the current payment provider?
What happens to refunds and payment links if I deactivate the current payment provider?
Once you have completed the application to Adyen and everything is approved and ready, you activate Adyen and deactivate your old payment solution.
Even though you deactivate it, it will still be possible to issue refunds for bookings made through the previous payment provider, and any sent payment links will still be payable, even if you no longer have that provider activated in BookSpot.
Why am I getting stuck in the Adyen application process?
Why am I getting stuck in the Adyen application process?
The application process for Adyen is usually quick and smooth, as it’s automated. However, this relies on you entering all company details correctly and in the proper format.
If you receive an error message, can’t save, or are unable to proceed, it’s likely due to incorrect or incomplete information. In these cases, please double-check your details and you should then be able to continue with your application.
What happens with prepayment for a booking?
What happens with prepayment for a booking?
For prepayment, Adyen’s and BookSpot’s fees are proportionally deducted from the transaction. The remaining BookSpot fee is deducted either with a later payment or after the booking has taken place, like bookings that are paid outside of Adyen.
How often do I receive payouts with Adyen?
How often do I receive payouts with Adyen?
With Adyen, you receive a payout to your bank account once a week (every Monday). You find the payout reports under Reports > Payouts.
How do I process a refund with Adyen?
How do I process a refund with Adyen?
You process a refund/return with Adyen the same way as before. Click here to read how to do a refund/return.
How do I send a payment link with Adyen?
How do I send a payment link with Adyen?
You send a payment link with Adyen the same way as before. Click here to read how to send payment links to your customers.
How do I activate more payment methods?
How do I activate more payment methods?
In Adyen, you can offer your customers the option to pay via Card, Swish, Vipps, MobilePay, Bank Transfer (Trustly), Klarna, and Apple Pay.
By default, card payments and Swish/Vipps/MobilePay are enabled. If you'd like to offer your customers additional options, you can activate these once Adyen is enabled. Read more here.
Why does my sales amount differ from the payout?
Why does my sales amount differ from the payout?
Just like with other payment solutions, your payout will be slightly lower than your sales. This is because the amount paid out is what remains after payment fees and BookSpot fees are deducted.
Your sales minus the fees and VAT will be what you receive in your bank account.