As an Operator, you have access to the “Manifest” and “Calendar” tabs. You can also search for existing bookings, make changes to bookings, as well as create new bookings and take payments.
If you have the Operator+ role, in addition to the above, you can also process refunds and delete bookings.
If you are unsure which role you have, please contact the manager/person responsible at your company.
The Manifest
In the Manifest, you get a detailed overview of the day’s bookings. From here you can manage bookings and keep track of the number of seats or spots available for each time slot.
Check redeemed QR codes during ticket check-in.
Scan QR codes – here you can scan the QR codes customers receive in their booking confirmation (if the facility you manage uses this feature -read more here).
Export bookings – here you can export bookings to an Excel file (read more here).
Print today’s manifest.
Inventory during the day
In this table, you can see the number of seats/products available each hour. For example, if the maximum capacity is 10, but 4 kayaks are booked at 11:00, then only 6 remain available until 13:00, when all 4 kayaks are returned.
You can also view a list of the day’s bookings. Click on the customer’s name to open their customer card in order to manage the booking, or mark it as started or completed.
Calendar View
In the calendar view, as an Operator, you get an overview of upcoming bookings further into the future.
The Booking Card
Each booking has a “Booking Card” from which it is managed. On a customer’s booking card, you can see what they have booked and update their customer details.
The “Payment” section:
Receipt language: If you create a booking as an admin, or wish to change the language of a booking (for example, to send the booking confirmation in English), you can change the language here.
Message history: Here you can see all messages that have been sent or are scheduled to be sent, either to the customer or internally.
Gift cards: As an Operator+, you can issue refunds in the form of gift cards - read more here.
Payment history:
Here you can see the payments made by the customer related to the booking. As an Operator+, you can also process refunds by clicking the orange refund icon - read more here.
“+ New Payment”: Here you can register a new payment or send a payment link to the customer - read more here.
Receipt: From here, you send the booking confirmation to the customer - read more here.
The “Booked Products” section:
Click on the booked time to move a booking to a new time - read more here.
By clicking the three dots on the right-hand side, you can add new products to the booking - read more here.
Timeline:
Here you can see all changes made to the booking since it was created.
Delete booking:
At the bottom, there is a “delete” button where, as an Operator+, you can remove the booking - read more here.
⚠️ Important: For cancellations, you need to process a refund before deleting the booking if the customer has already paid.
If you are unsure, always check with the person responsible for the facility before making changes.
Search for bookings
By clicking the magnifying glass in the left-hand menu, you can search for bookings. You can search by booking ID, as well as by the customer’s first name or surname.
